Detailed Production & Shipping Timeline Information

Orders are packed and shipped Monday-Friday. Standard production and delivery times are 4-7 business days within North America, after proof approval (custom orders). Once production is complete, you will receive an email with your shipment's tracking number.

We will send you an email if processing time takes longer than anticipated.

Our shipping rates are based off your order size, weight, and shipping location. Rates will populate in your shopping cart upon checkout. Based on your shipping address, we offer alternative shipping carriers for your order. We offer Canada Post, DHL and UPS shipping options depending on your location. The estimated delivery times for our orders are shown below:

Canada & Continental US Delivery Times:

Service:

Standard Shipping: 4-7 Business Days (Monday - Friday), including production time.

Express Shipping: 3-4 Business Days (Monday - Friday), including production time.

We will send you an email if processing time takes longer than anticipated.

International Delivery Times:

Service:

Canada Post: 18 - 23 Business Days, depending on location (Monday - Friday), including production time.

UPS Expedited: 7-10 Business Days, depending on location (Monday - Friday), including production time.

UPS Express: 4-9 Business Days, depending on location (Monday - Friday), including production time.

DHL Express: 7-10 Business Days, depending on location (Monday - Friday), including production time.

Duties, Taxes and Tariffs:

Normally our clients are not charged any additional fees for orders crossing the United States border with our NAFTA agreement. However, due to increasingly strict customs inspections, sometimes our clients are sent an invoice for duties, taxes and tariffs. If there are any duties, or fees charged to you via UPS, please keep the receipt of the payment and contact our customer service at info@artisaire.com

Overseas clients are responsible for any duties and taxes charged to them. Please note that we are currently keeping up with CETA, please include your Tax ID (if applicable) in the address portion of the checkout so we can include it on your shipping documents.